// comparison
Intercom Essential vs. Gorgias Starter
pricing checked June 2026
Compare
$39/mo
Messenger + help desk for SaaS
- Best for: SaaS teams wanting in-app chat
- Model: per-seat
Cheaper start
$10/mo
Ecommerce helpdesk built around Shopify orders, refunds, and chat.
- Best for: Shopify stores answering order-status tickets at volume
- Model: flat
Pricing math
Gorgias Starter is 74% cheaper than Intercom Essential on starting plans — roughly $29/mo · $348/yr per seat.
Formula: monthly = pricier − cheaper · percent = round((monthly / pricier) × 100) · annual = monthly × 12
Verdict
Pick Gorgias Starter if you're shopify stores answering order-status tickets at volume. Pick Intercom Essential if you're saas teams wanting in-app chat.
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Caveats
- Intercom Essential: Resolution-based AI pricing on top of seats
- Gorgias Starter: Per-ticket pricing punishes spikes
More comparisons
Other ways to swap Intercom Essential or Gorgias Starter.
🟢Intercom Essential vs Freshdesk Growth→🟢Gorgias Starter vs Freshdesk Growth→✉️Intercom Essential vs Front Starter→✉️Gorgias Starter vs Front Starter→🔵Intercom Essential vs Help Scout Standard→🔵Gorgias Starter vs Help Scout Standard→🟢Intercom Essential vs Crisp Pro→🟢Gorgias Starter vs Crisp Pro→🟢Intercom Essential vs Zendesk Suite Team→🟢Gorgias Starter vs Zendesk Suite Team→
Prices change often — verify on the vendor's site before switching.